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Jairos adventure Booking Terms and Conditions

  1. Our Contract

All bookings are made with jairosadventure. By booking with us you agree to all booking conditions below. Your booking will be accepted by us only if. The services to be included in your package are those you find in your tour itinerary.

  1. Deposit Requirement

You are required to pay a non-refundable deposit of 30 per cent per person per trip (camping) & 50 per cent per person per trip (lodging) for your booking to be confirmed. Payments made via our website.

  1. Acceptance of Booking and Final Payments

Once we accept your booking you will receive a confirmation email. Contract will exist between us from the date and day we send you the confirmation email. If you book within 7 days of departure the contract will be valid when we receive your deposit. Payment of the balance of the tour price is due on arrival in cash.

  1. Your Details

In order for us to confirm your tour with Jairos adventure you must provide all requested details with the balance of the tour price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions (for Mount Kilimanjaro and Mount Meru treks) and special nutrition. Your booking can not be confirmed without providing us with these details in full.

  1. Cancellation by the Traveller
  • If you cancel you’re booking cancellation fees will apply. A cancellation is only possible in written way. If you cancel a trip:
  • At any time after your booking as been confirmed Jairos adventure retains 30 % (camping trips) or 50 % (lodging trips) non-refundable deposit
  • We advise you to sign a cancellation insurance at the time of booking which will cover cancellation fees. If you leave a tour for any reason after it has commenced we are not obliged to make any refunds for unused services.
  • 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
  1. Cancellation by Jairos adventure

We may cancel a tour at any time up to 28 days before departure. We may cancel a tour at any time prior to departure, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.

If we cancel your tour, you can either choose another departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events to our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.

  1. Booking Amendments

If you wish to transfer from one tour to another you must notify us at least 56 days prior to the proposed departure date. A fee of $100 per person per change will apply.

If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply.

No change are permitted to your booking within 7 days of departure.

  1. Inclusions

The price of your tour includes:

  • all accommodation as listed in the tour itinerary
  • all transport as listed in the tour itinerary
  • all meals and drinks as listed in the tour itinerary
  • all fees as listed in the tour itinerary
  • all personnel as listed in the tour itinerary


  1. Exclusions

The price of your tour does not include:

  • international or internal flights unless specified in the tour itinerary
  • airport transfers unless specified in the tour itinerary
  • meals other than those specified in the tour itinerary
  • visa and passport fees
  • travel insurance
  • optional activities and all personal expenses


  1. Age & Health Requirements

Minimum General Policy:

Mount Kilimanjaro and Mount Meru treks have a minimum age of 12 years if accompanied by an adult, who is responsible for the child’s day-to-day care. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s day-to-day care.

Maximum General Policy:

Majority of our trips in tour there is no upper age limit, though we remind you that especially our treks can be physically demanding for all travellers 70 years and over. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either you’re not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.



  1. Group Departures

Our group tours are guaranteed to depart once they have one fully-paid traveller. Please contact us for group departures under info@jairosadventure.com. If you would like to know how many people are booked on your tour, please ask prior to making your booking.

  1. Passport and visas

Your passport must be valid for six months beyond for the duration of your visit in Tanzania. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your tour. We are not responsible if you are refused to entry Tanzania, because you lack the correct passport, visa or other travel documentation.

  1. Travel Insurance

Travel insurance is compulsory for all jairos adventure travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your tour; you will not be able to join the tour without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

World Nomads provides travel insurance for travellers from over 140 countries.

  1. Flexibility

The itinerary provided for each tour is representative of the types of activities contemplated but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

  1. Change of Itinerary

While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible, if there is time to do so before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

  1. Authority on Tour

Our tours are run by our mountain and safari guides. The decision of the guide is final on all matters likely to affect the safety or well-being of any person participating in the tour. If you fail to comply with a decision made by our guides, or interfere with the wellbeing or mobility of the group, the guide may direct you to leave the tour immediately, with no right of refund. We may also elect not to carry you on any future tours booked with Jairos adventure. You must at all times comply with the laws, customs, and foreign exchange and drug regulations of  united Republic of Tanzania.

  1. Optional Activities

Optional activities are not included in the tour price and are not part of our contract.
You accept that any assistance given by your guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

  1. Claims & Complaints

If you have a complaint about your trip please inform your guide at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 14 days of the end of the tour and not otherwise.

  1. Severability

In the event that any term or condition contained in “Jairos adventure” booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

  1. Photos and Marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. If you wish not to do so, please inform us by Email or written form before your departure and we will respect your wish.

  1. Privacy Policy

Any personal information that we collect about you may be used for any purpose associated with the operation of your tour or to send you marketing material in relation to our events and special offers. We will otherwise not hand out your personal information to third parties.

  1. Applicable Law

The laws of Tanzania, govern these booking conditions to the fullest extent allowable. Any disputes in connection with a tour or these booking conditions must be initiated in the courts of United Republic of Tanzania only.

  1. Registered Address

Jairos adventure. P.O. Box 100203, Dar-es-salaam, Tanzania.



Visit and experience Africa at its best. If you are looking for a wonderful combination of vast wilderness, cosmopolitan cities and beautiful beaches in Tanzania is the perfect destination in the world to fulfill you are dreams. A perfect place for adventure, relaxation and the land of the Original Safari.

We inspire to provide you with a lifetime of memories. Our safari guides and drivers have been trained to offer exceptional safari memories for you and your team. Our Office are located at KARANGA AREA, MOSHI, TANZANIA.

Our Mission

To provide the best adventure and unique travel experiences for the best value while ensuring the most spectacular places, attractions in Tanzania and the larger east.

Our Vision

To be a leading Africa and world tours.

On Safari Tour


Q: How does Jairos Adventure Tours choose lodges and tented camps on safari?

We’ve made it our business to research in depth the lodges and tented camps available for your safari adventure, and we only choose to work with the ones that maintain excellent guest care standards. We’re very confident in our choices and this has been supported by our guest experiences and comments. We work hard to choose the best accommodation for you from our favourite lodges and we do this on the basis of what you want. You might want a luxury experience, or to be up close to the animals, or to have a pool, or all three! Maybe you’re budget-conscious, so we’d choose somewhere that’s still wonderful but suits your budgets. We’re not all millionaires! But we do have a great range of different kinds of lodging, from private luxury tented lodges to adventure camping to mobile camping and beyond.

Q: On camping safaris, what equipment does Jairos Adventure Tours provide?


We provide camping equipment including tents, sleeping mattresses, tables and chairs. We also provide all cooking equipment for safari. Please see our Safari Packing List for items you should bring with you to Tanzania. If you need to rent equipment such as sleeping bags or other gear, that’s not problem but please let us know in advance.


Q: Can I request special diet for safari?

Yes, of course. Just because you’re on safari doesn’t mean you can’t eat how you want or need to! We want to make sure all our guests are well fed and watered.

We can cater for most dietary requirements, whether they’re medical (Coeliac, food allergies), ethical (vegetarian, vegan) or religious (kosher).


We do need advance notice so that we can prepare everything for you, so make sure you tell us beforehand.


Q: Do I need to bring a water filter?

A: No, we filter the water so you won’t need to bring one.


Q: What is a typical menu on a camping safari?

We love food and on a safari you’re going to work up an appetite so we’re very focussed on mealtimes to make sure that you’re well-nourished, healthy and happy. You won’t go hungry! On camping safaris, our chef will feed you well with three hearty meals daily (breakfast, packed lunch and dinner). We’ve selected our menus to make sure that you are well nourished and that you enjoy what you eat. We cater for special diets like veggie, vegan or gluten-free (see above), too.


A typical safari day’s meals might include:

Breakfast: Hot drinks such as coffee, tea, porridge and other cereals, fresh fruits prepared carefully, scrambled or fried eggs, sausage, toast, butter, honey and jam.


Lunch: A tasty packed lunch which usually includes things like sandwiches and chicken wings, boiled eggs, biscuits and crisps (oops, how did that get in? We love crisps) and well-prepared fruit. Juice to drink and we always have water available.


Dinner: Stews, soups or bakes (meat and vegetarian), rice or noodles, carefully-prepared salads and fruits. Tea and coffee.

Q: What is Tanzanian food like and should I try some?

Tanzanian food is hearty, tasty and filling and yes, you should definitely eat like a Tanzanian. Staple foods found throughout Tanzania include ugali (maizemeal), chapati (thick naan-like bread), kachumbari (tomato, cucumber, and bell pepper salad), nyamachoma (barbecued meat- goat, chicken, and beef) and mchicha (green vegetable stew). Dishes specific to Northern Tanzania include ndizinyama (banana beef stew) and mahindimaharage (maize and bean stew). If you would like to try local Tanzania food, let us know prior to your climb or safari and we’ll include some local dishes on your menu.

Q: Do you offer join group safaris?

Yes, we offer many routes and dates for group safaris. Group safaris are great if you’re a group of friends or family (obviously) but they’re even better if you’re a solo traveller and you’d like all the fun and awe of a safari but you don’t want to go it alone. It’s cheaper for you, too. Group safaris can be magical. At the beginning of the tour, you’re a group of like-minded strangers but through your amazing safari experiences you’ll be best of friends by the end. Many people have made lifelong friends through our group safaris, and visit us again the next year!

Q: What are Jairos Adventure Tours’ safaris vehicles like?

Our safari vehicles are 4×4 Toyota Land Cruisers with an open roof, which is perfect for wildlife viewing. The seats have been adapted to full-size seats to make the time you’re sitting down comfortable.


Tarangire National Park    Ngorongoro Crater

Q: What are the road conditions in Tanzania?

Roads between towns and the national parks of the Northern Safari Circuit are generally well-maintained and a comfortable ride (except for the road to the Serengeti). Inside the national parks all roads are pretty rough and not maintained so well. They become muddy during the rainy season and dusty during the dry season. But you didn’t come here for the fast roads!


Q: Will I be able to charge my electronic devices on safari?

Most lodges have outlets so you will be able to recharge batteries. However, because the lodges are run on generators, the electrical current is not as strong as traditional electrical currents, and some lodges turn off their generators at midnight. Keep in mind Tanzania uses 220v electricity and you’ll need to bring the right converters and adaptors (Type D & Type G). Some of the campsites offer outlets in the dining area. Campsite etiquette dictates a first- come-first-served principle.

Our safari trucks have charging ports that you can use when you’re on the move.

Q: How much shall I tip the crew?

Gratuities in the Tanzanian tourism industry generally follow the US system. Tips are not included in your tour price but we’ve put together helpful guidelines for tipping your safari crew:

1 Safari Guide- $20.00 per day

1 Safari Cook- $20.00 per day

Q: What are the Big Five?

The Big Five are the rhino, elephant, lion, leopard and buffalo. The Big Five is a term that originated with hunters who hunted game. The Big Five were the most difficult to hunt and at that time it was believed that the Big Five hunted people. These days the Big Five is just a marketing term used by safari companies. Tanzania is home to the Big Five but it’s also home to so much more than that – from the smallest Kilimanjaro mouse shrew to the biggest bull elephant, Tanzania’s native fauna is something to get excited about and be proud of. We’re hoping that our guests are happy to enjoy the full range of the beautiful creatures that live here, and not be hung up on the Big Five at the expense of other animals.


But on safari with us there is a good chance that you’ll meet the Big Five up close and in the wild.

Q: What is the Great Migration?

The Great Migration is the annual movement of 1.2 million wildebeest and zebra between Tanzania’s Serengeti National Park and Kenya’s Maasai Mara.

Q: What is a game walk?

A game walk is a walking safari inside or near a national park. You’ll enjoy a stroll or hike surrounded by the wildlife, but, don’t worry, you’ll be escorted by a professionally-trained armed guard with radio. We recommend a walking safari at the quieter Arusha National Park


On Kilimanjaro Mountain


Q: What is the best route to climb Kilimanjaro?


There are seven established routes up to the summit of Kilimanjaro; each route is unique and an experience in itself. Each route also has advantages and disadvantages and you’re going to have to ask yourself:

How fit am I?

Do I want fantastic views?

Do I want a crowd or time to myself?

How much time should I take to acclimatise?

Acclimatisation to avoid altitude sickness is very important if you want to successfully conquer Mt Kilimanjaro instead of being carted down on a stretcher. Choosing a quicker (and cheaper) route is a false economy. The seven routes are:

Marangu: easier climb; can be fast (but don’t forget to acclimatise) so can be a cheaper option; dormitory-style overnights so no camping is needed; less busy because of the limited number of beds on the route. On the downside, it’s an out-and-back route so the scenery has less variety.

Machame: popular, tougher climb; very beautiful route; good for acclimatisation so the success rate of reaching the summit is high; camping route for those of you who love camping. Downsides are that it can get busy in high season.

Lemosho: a long route so good for acclimatisation; very picturesque; quieter route; beautiful views. Downside is that because it’s a longer route, it’s more expensive.

Rongai: the wildest, quietest route; the only route that approaches from the north; drier and less wooded so ideal if you want to climb during the rainy season. Downside, you’ll need an extra day to acclimatise, which will add to the cost.

Umbwe: great if you love a challenge as it’s the toughest and steepest route with little chance of acclimatisation, as it’s a quick route; suitable only for experienced high-altitude climbers; an exciting climb on ridges; fantastic views with the mountain to yourself. Downsides – only for the experienced.

Western Breach: a tough climb; quiet route; beautiful hiking. Downsides – you’ll need an acclimatisation day, which adds to the cost.

Northern Circuit: the newest route; very beautiful; it’s the longest route so best for acclimatisation; a 360 degree route takes you round the mountain for great views; being new, it’s less travelled. The downside is that it’s pricier because it’s a long route.

Q: What is the best time to climb Kilimanjaro?


You can climb Kilimanjaro all year round if you have the right equipment but August to October is the climbing season as it tends to be drier during these months. The disadvantage of this time is that it’s Kilimanjaro’s rush hour. If you want peace and quiet, climb in June.

Q: What are the signs of altitude sickness?


The climb up Kilimanjaro should always be taken seriously because of the risk of altitude sickness in all its forms: Acute Mountain Sickness (AMS) with it’s more serious variants of High Altitude Cerebral Edema (HACE) and High Altitude Pulmonary Edema (HAPE). Because there is less oxygen in the air at altitudes over 8000 feet, your body can’t take in as much oxygen as it needs, which can result in AMS. The symptoms of mild AMS can vary between individuals, with symptoms that include:


Nausea and vomiting



Loss of appetite

Shortness of breath

Symptoms are usually worse at night. Although the symptoms are easily treatable with rest and hydration, ibuprofen or paracetamol for a headache and promethazine for nausea, the best way to prevent AMS is to acclimatise slowly. HACE is the swelling of the brain caused by a lack of oxygen, and can develop over a very few hours. Symptoms include:



Nausea and vomiting

Loss of co-ordination



HAPE is a build-up of fluid in the lungs. Symptoms of HAPE include:

Cyanosis (a blue tinge to the skin)

Breathing difficulties, even at rest

A feeling of tightness in the chest

A persistent cough, producing pink or white frothy sputum

Tiredness and weakness

The symptoms of HAPE can start to appear a few days after arrival at high altitude. Both HAPE and HACE can be fatal if not treated immediately.

Q: What happens if someone has to descend because of altitude sickness?


You’ll always be accompanied by a team of guides and assistant guides. If someone becomes ill, they’ll be escorted safely down the mountain by an assistant guide. You won’t be left on the mountain without a guide!

Q: How far do we hike each day?


A: On most days, you’ll hike about 10 km (6.2 miles) and this will be at a slow pace so that you can adjust to the elevation. We don’t do route marches!

Q: Why do we make the final ascent to Uhuru Peak at midnight?


Kilimanjaro’s final ascent to Uhuru Peak is made at night because of the weather patterns on Kilimanjaro. The midnight trek to the summit is designed to ensure your safety as if you summit during the day, you run the risk of being caught in snow, hail or rainstorms. You’ll also get the most amazing views from the summit with the sun rising in the pink and apricot skies of dawn, and you’ll be well on your way down before the clouds roll in at 10 a.m. sharp.

Q: What kind of gear do I need to pack?


A: We’ve provided a full packing list, which explains what you need to bring on your climb.

Q: Can I rent equipment from Jairos Adventure Tours?


We will provide you with most things you’ll need on your hike as we rent or own much of the equipment, but there are some things you’ll need to provide yourself with. Take a look at the packing list and make sure that you bring everything you need. Alternatively, we can recommend places in Moshi from which you can hire anything you can’t bring from home.

Q: What will the porters carry and what will I carry on the climb?


We love our porters. They are very special people. They are tough and hardy, and you will be amazed at their resilience. They’ll carry most of your luggage, as well as tents and other camping equipment, cooking gear, rucksacks and picnic tables. Our porters won’t ascend the summit stretch with you; this is the guides’ and assistant guides’ job. All you’ll need to carry is a day pack with your drinking water, rain gear, camera and lunch.

Q: Is it possible to buy energy snacks in Tanzania?


Energy snacks and drinks aren’t common in Tanzania so you should bring a supply with you. Gel energy snacks are extremely useful for summit day.

Q: How much should I tip each guide, cook and porter?


A tip isn’t included in your tour price. It can be difficult to know the right level of gratuity in a country other than your own so we’ve put together some guidelines:

Mountain Guide- $20.00 per day

Porter- $7.00 to $10.00 per day

Mountain Cook- $15.00 per day

Safari Guide- $20.00 per day

Safari Cook- $20.00 per day

Q: Do Jairos Adventure Tours’ guides carry first aid kits?


Yes, our guides carry well-stocked first-aid kits with equipment for cuts, scrapes and blisters: they also carry common over-the-counter medicines, and some emergency supplies. They don’t carry prescription medicines so please bring your own supply.

Q: How experienced are the Jairos Adventure Tours guides?

Each of our guides has several years of experience on Kilimanjaro. They each need to be licensed by the park authorities, too. Our most experienced guide has climbed Kilimanjaro more than 200 times (18 years’ experience) while our most junior guide has climbed about 50 times (5 years’ experience). Be sure to listen to your guide’s advice while on the mountain and remember to go slowly.

Q: How should I physically prepare for my climb?

Kilimanjaro is considered by many to be the easiest high mountain to climb. However, the altitude of 5,895 meters (19,340 feet) is still extremely high and it’s essential that you prepare properly to get the best out of your hike, to feel well and healthy every day and to avoid mountain sickness. It’s best if you train for at least two months before your trip – hiking and hill walking at home to strengthen your muscles and test out your kit, and some cardiovascular exercise to strengthen your heart.


Also, it is absolutely essential that you research and understand the causes and symptoms of altitude sickness before beginning your adventures.