| TOUR OPERATOR DETAILS (TANZANIA)
COMPANY NAME: JAIROS ADVENTURE COUNTRY: TANZANIA |
| ADDRESS:
Our Office is located at NIC Building 3 Third Floor Opposite with CRDB Meru Branch at Boma Road Arusha Tanzania |
| Bank Details (Tsh)
–Beneficiary Name – Jairos Adventure -Beneficiary Account Number – 0030035239 -Exim Bank Swift Code – EXTNTZTZ -Bank – Exim Bank T LTD -Dar es salaam,TZ
Bank Detail (USD) -Beneficiary Name – Jairos Adventure -Beneficiary Account Number – 022010002415 -Exim Bank Swift Code – AZANTZTZ -Bank – Azania Bank -Branch: Arusha Business Centre -P.O.BOX 2728 -ARUSHA |
PAYMENT
In order to confirm the booking of your trip, a deposit of 30% of the total package price must be paid after confirming/agreeing with the itinerary which shows all the includes and excludes of your trip. 70% Balance payments must be paid before the start of a trip.
BOOKING AND PRICES
The person making the booking with us (referred to as “the Party Leader”) must be 18 years of age or older and if the booking is being made for more than one person we will assume, unless advised otherwise, that he or she has the authority of all other travelers to do so.
The Party Leader is primarily responsible for making the payments due to us under the travel contract but all travelers are jointly and severally liable for these payments.
Please ensure that you have read and are happy with the final quotation and itinerary before booking and making payment. Please check the number of people traveling, selected/specified accommodation, the dates of travel, National Parks/reserves to be visited, mode of transport, and what is included in or excluded from the price payable.
A contract between us will come into existence when we issue an invoice to the Party Leader or client and the deposit is
paid and will be subject to these terms and conditions.
CANCELLATION AND CHANGES
By Tour Operator
We may have no choice but to cancel or make significant changes to confirmed bookings and reserve the right to do so. Cancellations or changes will only be made (a) if we have not received full payment before tour days prior to departure (or by any alternative date specified at the time of booking), (b) as a result of unavoidable and extraordinary circumstances beyond our control.
In the event of cancellation of your trip (unless as a result of non-payment) or us notifying you of a significant change to your trip you will have two choices: (a) the opportunity to purchase a trip from us of the same value as the original trip. If your alternative trip purchase is less expensive than the original then we will refund the difference. If it is of greater value than the original trip booked then you must pay the difference, or (b) be refunded all monies paid. On occasions the cost of certain permits (such as gorilla permits) may not be refunded due to circumstances beyond our control however we will make every reasonable effort to recover and reimburse these costs if possible.
We reserve the right to make minor, insignificant changes to your trip (by which we mean changes that are unlikely to have any material effect on, or your enjoyment of, the trip) provided that we notify you of them in writing including by e-mail.
We expect clients to act all times behave responsibly and with due respect for those they are traveling and engaging with. Tour operators reserve the right to cancel the trip of any person(s) involved in that trip if we or they feel that the behavior of that person(s) is causing annoyance, damage, distress, or injury to any third party. In this instance, tour operator will have no further responsibility to the person(s) involved who will be asked to leave the vehicle, accommodation, or service that is being provided. In this instance, we will not be liable or responsible for any costs incurred for the safe passage home of the person(s) concerned or for the cancellation of their trip.
BY CLIENT
You may transfer your booking to another traveler at any time up to the departure date provided that (a) you give us not less than 7 days’ notice of the proposed transfer, (b) a transferee is a person for whom the trip is suitable, and (c) either you or the transferee pay all costs associated with the transfer including all costs levied by third parties.
If you or any person you are traveling with wants to cancel your trip, you must notify us in writing (including e-mail) as soon as possible. Only when we receive your notification in writing will your cancellation be effective: until then it is not. In order to cover any costs and losses incurred by or as a result of your cancellation as we may be unable to resell your trip or the services that we have put in place, costs and cancellation fees
GOVERNING LAW:
This Agreement shall be governed by and construed in accordance with the Laws of The United Republic of Tanzania.
FORCE MAJEURE
Sometimes things happen that we and/or Tour Operators have no control over and which we could not, even with all due diligence, prevent or foresee. Examples are extreme weather conditions, war, civil war, park closures, mechanical problems with transport, border closures, local and/or national government decisions, terrorist activities, fire, flooding, or disease. We do not accept liability for and do not pay compensation where the performance of our services is prevented or affected by events of this type or reasons which we or the supplier of the service(s) in question have no control over. This does not affect any right you may have in certain circumstances to a refund of the price paid.
INSURANCE
It is a condition of your contract with us that you arrange appropriate travel insurance for the trip you are booking. We advise that your insurance policy covers the following: repatriation, emergency evacuation, search and rescue, cancellation or curtailment, medical expenses, loss of luggage, death, personal injury, illness, and loss or theft of personal property including your luggage. Please note that more adventurous activities such as tracking wild animals, white water rafting, scuba diving, and crossing canopy walkways should also be covered and may require a higher level of cover. We recommend checking your policy cover accordingly. We reserve the right to cancel your booking if you do not have and provide proof of adequate insurance for the trip that you have booked.
COMPLAINTS
Any complaints must be reported immediately to a tour operator or the respective authority in the respective country service provider in question who will take all reasonable steps to resolve the problem or issue. We may not accept responsibility for complaints that could have been successfully resolved at the time had they been reported but which were not so reported.
DATA PROTECTION
By confirming your booking and paying the deposit, you are agreeing to us processing your personal data (which includes data relating to all passengers named in the booking) to arrange your trip. This includes sharing your data with third parties who need to have that data for that purpose. Contract will be
TRANSPORTATION
We make every effort to ensure that all vehicles used are comfortable and, in a road, -worthy condition and adhere to the local government transport regulations. International freight companies will be not responsible for arranging.